We want you to be happy with your purchase. This Return and Refund Policy explains how returns and refunds work for physical books and ebooks at Zilread.
Physical Books
Return Eligibility
You may return physical books within 30 days of delivery if:
- The book is in new, unused, and resalable condition.
- The book is returned in its original packaging with all tags and materials.
- The return is for change of mind, wrong item, or other reasons (not due to damage during shipping — see Damaged Items below).
How to Return a Book
- Email us at info@zilread.com within 30 days of receiving your order.
- Include your order number and reason for return.
- We will provide a return authorization and shipping instructions.
- Ship the book back to us using a trackable method.
Note: Return shipping costs are the responsibility of the customer, unless the item is damaged or defective.
Refund Process
- Once we receive and inspect the returned book, we will process your refund.
- Refunds are issued to the original payment method within 5–10 business days.
- You will receive an email confirmation when the refund is processed.
Non-Returnable Items
The following items cannot be returned:
- Books marked as final sale or clearance.
- Books that show signs of use, damage, or writing/highlighting.
- Pre-order books after they have shipped (unless defective).
Ebooks (Digital Products)
Ebooks are final sale and generally non-refundable once downloaded or accessed.
Exceptions may be made in the following cases:
- You accidentally purchased the wrong title (must contact us within 24 hours and have not downloaded/opened the ebook).
- Technical issues preventing you from accessing the ebook (we will assist or issue a refund after verification).
To request a refund for an ebook, email info@zilread.com with your order number and details.
Damaged or Defective Items
If you receive a damaged or defective physical book:
- Contact us within 7 days of delivery at info@zilread.com or call +1 661 220 5123.
- Provide photos of the damage and your order number.
- We will arrange a free replacement or full refund (including original shipping if applicable).
Please refer to our Shipping Policy for more details on lost or damaged shipments in transit.
Contact Us
For any return or refund questions, please reach out:
Email: info@zilread.com Phone: +1 661 220 5123
We aim to respond within 1–2 business days.